{"id":7425,"date":"2012-09-26T11:22:44","date_gmt":"2012-09-26T11:22:44","guid":{"rendered":"http:\/\/atif.unaldi.org\/blog\/?p=7425"},"modified":"2012-09-26T11:22:44","modified_gmt":"2012-09-26T11:22:44","slug":"acarer-cagri-merkezleri-milli-vizyonumuzdur","status":"publish","type":"post","link":"http:\/\/atif.unaldi.org\/blog\/2012\/09\/26\/acarer-cagri-merkezleri-milli-vizyonumuzdur\/","title":{"rendered":"Acarer : \u00e7a\u011fr\u0131 merkezleri milli vizyonumuzdur!"},"content":{"rendered":"

\"\"<\/a>
\nBilgi ve \u0130leti\u015fim Teknolojileri sekt\u00f6r\u00fc i\u00e7inde\u00e7a\u011fr\u0131 merkezlerinin %22 b\u00fcy\u00fcd\u00fc\u011f\u00fcne vurgu yapan BTK Ba\u015fkan\u0131 Dr. Tayfun Acarer, \u00e7a\u011fr\u0131 merkezleri i\u00e7inde en h\u0131zl\u0131 b\u00fcy\u00fcmenin ise %47 ile kamuda ger\u00e7ekle\u015fti\u011fini vurgulad\u0131. 2. Ankara \u00c7a\u011fr\u0131 Merkezi Konferans\u0131’n\u0131n a\u00e7\u0131l\u0131\u015f konu\u015fmas\u0131n\u0131 yapan Acarer, “Her bir \u00e7a\u011fr\u0131 masas\u0131 yat\u0131r\u0131m tutar\u0131n\u0131n yakla\u015f\u0131k4 bin ila 5bin USD oldu\u011fu, sanayide ise bir ki\u015fiyi istihdam edebilmek i\u00e7in ortalama 70-80 bin USD yat\u0131r\u0131m gerekti\u011fi dikkate al\u0131n\u0131rsa n\u00fcfusun az, i\u015fsizli\u011fin \u00e7ok oldu\u011fu illerde \u00c7a\u011fr\u0131 Merkezleri’ni en \u00f6nemli yat\u0131r\u0131m alan\u0131 olarak g\u00f6r\u00fcyoruz. \u00c7a\u011fr\u0131 Merkezlerinin a\u00e7\u0131ld\u0131\u011f\u0131 illerin sosyo ekonomik yap\u0131s\u0131 ciddi oranda de\u011fi\u015fiyor, engelli ve kad\u0131n istihdam\u0131na da \u00f6nemli katk\u0131lar sa\u011fl\u0131yor. \u00c7a\u011fr\u0131 merkezi kapasiteleri \u00fclkelerin geli\u015fmi\u015flik g\u00f6stergelerinden biridir. \u00c7a\u011fr\u0131 Merkezlerinin Anadolu’da geli\u015fimi ve desteklenmesi bundan b\u00f6yle Milli Vizyonumuz’dur” dedi.<\/strong>
\nHizmet kalitesinde bir standardizasyonun olmamas\u0131n\u0131n sekt\u00f6r\u00fcn en b\u00fcy\u00fck s\u0131k\u0131nt\u0131lar\u0131ndan biri oldu\u011funun alt\u0131n\u0131 \u00e7izen \u00c7a\u011fr\u0131 Merkezleri Derne\u011fi Y\u00f6netim Kurulu Ba\u015fkan\u0131 Bahad\u0131r Pekkan, “Bir Avrupa Standard\u0131 olan ve \u00e7a\u011fr\u0131 merkezleri i\u00e7in \u00f6zel haz\u0131rlanm\u0131\u015f i\u00e7eri\u011fi sahip olan “EN15838 M\u00fc\u015fteri \u0130leti\u015fim Merkezleri Standard\u0131”n\u0131 \u00fclkemizde yayg\u0131nla\u015ft\u0131rmak \u00fczere \u00e7al\u0131\u015fmaktay\u0131z” dedi.<\/strong>
\nEkonomik b\u00fcy\u00fckl\u00fc\u011f\u00fc 2012 sonu itibariyle 1,3 milyar Amerikan dolar\u0131n\u0131 ge\u00e7ece\u011fi tahmin edilen \u00c7a\u011fr\u0131 Merkezi sekt\u00f6r\u00fcnde koltuk say\u0131s\u0131nda %15, \u00e7a\u011fr\u0131 merkezi \u00e7al\u0131\u015fan say\u0131s\u0131nda %20’lerin \u00fczerinde bir art\u0131\u015folaca\u011f\u0131 \u00f6ng\u00f6r\u00fcl\u00fcyor. Bu art\u0131\u015f\u0131n lokomotifi ise kamu \u00e7a\u011fr\u0131 merkezleri olarak g\u00f6r\u00fcl\u00fcyor. Vatanda\u015f odakl\u0131 hizmeti \u00f6n plana \u00e7\u0131karan 7\/24 hizmet anlay\u0131\u015f\u0131yla \u00e7al\u0131\u015fan kamu kurumlar\u0131n\u0131n katk\u0131s\u0131yla sekt\u00f6r\u00fcn 2012 y\u0131l\u0131 sonunda 62 binin \u00fczerinde istihdam sa\u011flayaca\u011f\u0131 \u00f6ng\u00f6r\u00fcl\u00fcyor.
\nBe\u015f y\u0131l i\u00e7inde 100 bin ki\u015fiye istihdam sa\u011flamas\u0131 beklenen \u00e7a\u011fr\u0131 merkezlerinin geli\u015fiminde kamunun pay\u0131 olduk\u00e7a b\u00fcy\u00fck. Sosyal G\u00fcvenlik Kurumu’ndan Sa\u011fl\u0131k Bakanl\u0131\u011f\u0131’na, 112 Acil Servis’ten Milli E\u011fitim Bakanl\u0131\u011f\u0131’na kadar bir\u00e7ok kamu kurumu, vatanda\u015fa sundu\u011fu 7\/24 \u00e7a\u011fr\u0131 merkezi hizmetiyle kusursuzlu\u011fu hedefliyor.
\nBilgi ve \u0130leti\u015fim Teknolojileri sekt\u00f6r\u00fcnde rekor b\u00fcy\u00fcme \u00e7a\u011fr\u0131 merkezlerinin<\/strong>
\nKamu \u00e7a\u011fr\u0131 merkezlerinin geli\u015fim h\u0131z\u0131n\u0131 ve istihdam g\u00fcc\u00fcn\u00fc ortaya koymak amac\u0131yla d\u00fczenlenen "2. Ankara \u00c7a\u011fr\u0131 Merkezi Konferans\u0131" 26 Eyl\u00fcl 2012, \u00c7ar\u015famba g\u00fcn\u00fc Ankara Swissotel’de ger\u00e7ekle\u015fti. IMI Conferences taraf\u0131ndan Turkcell Global Bilgi’nin katk\u0131lar\u0131yla ger\u00e7ekle\u015fen konferans\u0131n a\u00e7\u0131l\u0131\u015f\u0131n\u0131 Bilgi Teknolojileri ve \u0130leti\u015fim Kurumu Ba\u015fkan\u0131 Dr. Tayfun Acarer<\/strong> yapt\u0131.
\n“\u00c7a\u011fr\u0131 merkezleri geli\u015fmi\u015flik g\u00f6stergesidir”<\/strong>
\nBilgi Teknolojileri ve \u0130leti\u015fim Kurumu Ba\u015fkan\u0131 Dr. Tayfun Acarer, T\u00fcrkiye’de ge\u00e7ti\u011fimiz y\u0131l Bilgi ve \u0130leti\u015fim Teknolojileri sekt\u00f6r\u00fcn\u00fcn %13 gibi bir oranda b\u00fcy\u00fcyerek T\u00fcrkiye’nin genel ekonomik b\u00fcy\u00fcmesinin \u00fczerine \u00e7\u0131kt\u0131\u011f\u0131n\u0131, sekt\u00f6r\u00fcn baz\u0131 alt sekt\u00f6rlerinin ise daha da fazla b\u00fcy\u00fcd\u00fc\u011f\u00fcn\u00fc \u00f6rne\u011fin \u00e7a\u011fr\u0131 merkezi sekt\u00f6r\u00fcn\u00fcn %22 b\u00fcy\u00fcd\u00fc\u011f\u00fcn\u00fc belirtti. Acarer, " \u00c7a\u011fr\u0131 merkezleri \u00f6ncelikle istihdama ve eko sisteminin yaratt\u0131\u011f\u0131 katma de\u011ferle genel ekonomik kalk\u0131nmaya \u00f6nemli katk\u0131 sa\u011flamaktad\u0131r. \u00c7a\u011fr\u0131 merkezi kapasiteleri, \u00fclkelerin geli\u015fmi\u015flik g\u00f6stergelerinden biridir. T\u00fcrkiye’de geldi\u011fimiz a\u015fama hi\u00e7 az\u0131msanmayacak bir a\u015famad\u0131r ancak hala ihtiya\u00e7 vard\u0131r ve bunu kar\u015f\u0131layacak potansiyel de vard\u0131r. Bu da, \u00e7a\u011fr\u0131 merkezi sekt\u00f6r\u00fcnde \u00f6n\u00fcm\u00fczdeki y\u0131llar i\u00e7in daha da umutlu olmam\u0131z\u0131 sa\u011flamaktad\u0131r" dedi. BTK Ba\u015fkan\u0131 Dr. Tayfun Acarer, \u00e7a\u011fr\u0131 merkezlerinde hizmet kalitesinin ve t\u00fcketici haklar\u0131n\u0131n korunmas\u0131n\u0131n \u00f6nemine dikkat \u00e7ekerek Bilgi Teknolojileri ve \u0130leti\u015fim sekt\u00f6r\u00fcndeki \u00e7a\u011fr\u0131 merkezleri i\u00e7in yapt\u0131\u011f\u0131m\u0131z d\u00fczenlemenin, di\u011fer sekt\u00f6rlere \u00f6rnek te\u015fkil etmesini diledi\u011finis\u00f6yledi. Acarer, \u00e7a\u011fr\u0131 merkezlerinde ba\u015far\u0131n\u0131n hizmet kalitesinin ve t\u00fcketici haklar\u0131n\u0131n korunmas\u0131ndan ge\u00e7ti\u011fine de vurgu yapt\u0131. Dr. Tayfun Acarer’in konu\u015fma i\u00e7eri\u011finden dikkat \u00e7eken baz\u0131 ba\u015fl\u0131klar:
\n•
\n2011 y\u0131l\u0131 sonunda d\u00fcnya \u00e7a\u011fr\u0131 merkezi pazar b\u00fcy\u00fckl\u00fc\u011f\u00fc 350 milyar dolar oldu.
\n•
\nBu rakam\u0131n 2013’de 374 milyar Dolar’a ula\u015faca\u011f\u0131 tahmin ediliyor.
\n•
\nHalen d\u00fcnyada 124 bin \u00e7a\u011fr\u0131 merkezinde 9 milyon \u00e7a\u011fr\u0131 masas\u0131 ve 11 milyon \u00e7al\u0131\u015fan bulunuyor.
\n•
\n2013’te bu rakam\u0131n 150 bin \u00e7a\u011fr\u0131 merkezinde 9.6 milyon \u00e7a\u011fr\u0131 masas\u0131na 12 milyon \u00e7al\u0131\u015fana ula\u015f\u0131laca\u011f\u0131 d\u00fc\u015f\u00fcn\u00fcl\u00fcyor.
\n•
\nT\u00fcrkiye’de Bili\u015fim sekt\u00f6r\u00fc 2011 y\u0131l\u0131 sonunda 40 milyar Dolar’a ula\u015ft\u0131.
\n•
\nT\u00fcrkiye’de \u00e7a\u011fr\u0131 merkezlerinin 2011 y\u0131l\u0131 sonu pazar b\u00fcy\u00fckl\u00fc\u011f\u00fc yakla\u015f\u0131k 1.6 milyar TL (%45 d\u0131\u015f kaynak) olarak hesaplan\u0131yor.
\n•
\nHalen T\u00fcrkiye’de 1000’den fazla \u00e7a\u011fr\u0131 merkezinde 41 bin \u00e7a\u011fr\u0131 masas\u0131, yakla\u015f\u0131k 60 bin \u00e7al\u0131\u015fan bulunuyor.
\n•
\nT\u00fcrkiye’de pazar\u0131n hen\u00fcz doygunlu\u011fa ula\u015fmad\u0131\u011f\u0131n\u0131 s\u00f6ylemek m\u00fcmk\u00fcn.
\n•
\nAmerika’da ortalama 100-150 ki\u015fiye, Avrupa’da 200 ile 400 ki\u015fiye bir \u00e7a\u011fr\u0131 masas\u0131 d\u00fc\u015ferken T\u00fcrkiye’de 1770 ki\u015fiye 1 \u00e7a\u011fr\u0131 masas\u0131 hizmet vermektedir. Bu konuya e\u011filmemiz gerekmektedir.
\n<\/strong>
\n\u0130stihdam\u0131n %30’u Anadolu’da \u00e7al\u0131\u015f\u0131yor<\/strong>
\nSekt\u00f6r\u00fcn son 5 y\u0131lda ortalama %25 b\u00fcy\u00fcd\u00fc\u011f\u00fcne ve 2012 verilerine g\u00f6re 60 bin ki\u015fiyeistihdam sa\u011flad\u0131\u011f\u0131na vurgu yapan \u00c7a\u011fr\u0131 Merkezleri Derne\u011fi Y\u00f6netim Kurulu Ba\u015fkan\u0131 Bahad\u0131r Pekkan<\/strong>, “\u00c7a\u011fr\u0131 Merkezlerinin ekonomik b\u00fcy\u00fckl\u00fc\u011f\u00fcn\u00fcn 2012 sonu itibariyle 2 milyar TL’yi a\u015fmas\u0131 bekleniyor. \u00d6n\u00fcm\u00fczdeki 5 y\u0131l i\u00e7inde toplam 100 bin ki\u015fiye i\u015f olana\u011f\u0131 sa\u011flayaca\u011f\u0131 tahmin edilen \u00e7a\u011fr\u0131 merkezi sekt\u00f6r\u00fcndeki yat\u0131r\u0131mlar sadece b\u00fcy\u00fck \u015fehirlere de\u011fil, Anadolu’da ihtiya\u00e7 olan t\u00fcm illere de istihdam g\u00f6t\u00fcrecektir. %30’lar seviyesinde olan Anadolu’daki istihdam\u0131n bu geli\u015fmelere paralel artmas\u0131 bekleniyor” dedi.
\n\u00c7a\u011fr\u0131 merkezlerine kalite standard\u0131 geliyor<\/strong>
\nHizmet kalitesinde bir standardizasyonun olmamas\u0131n\u0131n sekt\u00f6r\u00fcn en b\u00fcy\u00fck s\u0131k\u0131nt\u0131lar\u0131ndan biri oldu\u011funun alt\u0131n\u0131 \u00e7izen Pekkan: “Derne\u011fimizin odak konular\u0131ndan biri olan bu s\u0131k\u0131nt\u0131n\u0131n \u00e7\u00f6z\u00fcm\u00fcne katk\u0131 sa\u011flamak \u00fczere; bir Avrupa Standard\u0131 olan ve \u00e7a\u011fr\u0131 merkezleri i\u00e7in \u00f6zel haz\u0131rlanm\u0131\u015f i\u00e7eri\u011fi sahip olan “EN15838 M\u00fc\u015fteri \u0130leti\u015fim Merkezleri Standard\u0131”n\u0131 \u00fclkemizde yayg\u0131nla\u015ft\u0131rmak \u00fczere \u00e7al\u0131\u015fmaktay\u0131z. Bu standart sayesinde \u00e7a\u011fr\u0131 merkezi hizmeti sunan firmalar hizmet kalitelerinin d\u00fcnya standartlar\u0131nda oldu\u011funu tescillemi\u015f olmaktad\u0131rlar. Sekt\u00f6rdeki b\u00fct\u00fcn firmalar\u0131 bu konuya \u00f6nem vermeye ve h\u0131zl\u0131 bir \u015fekilde bu standarda uygun bir yap\u0131da hizmet vermeye davet ediyoruz” dedi.<\/p>\n","protected":false},"excerpt":{"rendered":"

Bilgi ve \u0130leti\u015fim Teknolojileri sekt\u00f6r\u00fc i\u00e7inde\u00e7a\u011fr\u0131 merkezlerinin %22 b\u00fcy\u00fcd\u00fc\u011f\u00fcne vurgu yapan BTK Ba\u015fkan\u0131 Dr. Tayfun Acarer, \u00e7a\u011fr\u0131 merkezleri i\u00e7inde en h\u0131zl\u0131 b\u00fcy\u00fcmenin ise %47 ile kamuda ger\u00e7ekle\u015fti\u011fini vurgulad\u0131. 2. Ankara \u00c7a\u011fr\u0131 Merkezi Konferans\u0131’n\u0131n a\u00e7\u0131l\u0131\u015f konu\u015fmas\u0131n\u0131…<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-7425","post","type-post","status-publish","format-standard","hentry","category-blogum"],"yoast_head":"\nAcarer : \u00e7a\u011fr\u0131 merkezleri milli vizyonumuzdur! - At\u0131f \u00dcnald\u0131<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/atif.unaldi.org\/blog\/2012\/09\/26\/acarer-cagri-merkezleri-milli-vizyonumuzdur\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Acarer : \u00e7a\u011fr\u0131 merkezleri milli vizyonumuzdur! - At\u0131f \u00dcnald\u0131\" \/>\n<meta property=\"og:description\" content=\"Bilgi ve \u0130leti\u015fim Teknolojileri sekt\u00f6r\u00fc i\u00e7inde\u00e7a\u011fr\u0131 merkezlerinin %22 b\u00fcy\u00fcd\u00fc\u011f\u00fcne vurgu yapan BTK Ba\u015fkan\u0131 Dr. Tayfun Acarer, \u00e7a\u011fr\u0131 merkezleri i\u00e7inde en h\u0131zl\u0131 b\u00fcy\u00fcmenin ise %47 ile kamuda ger\u00e7ekle\u015fti\u011fini vurgulad\u0131. 2. 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