{"id":7804,"date":"2013-01-08T12:14:59","date_gmt":"2013-01-08T12:14:59","guid":{"rendered":"http:\/\/atif.unaldi.org\/blog\/2013\/01\/08\/internete-guven-e-devlet-kullanimini-tetikliyor\/"},"modified":"2013-01-08T12:14:59","modified_gmt":"2013-01-08T12:14:59","slug":"internete-guven-e-devlet-kullanimini-tetikliyor","status":"publish","type":"post","link":"http:\/\/atif.unaldi.org\/blog\/2013\/01\/08\/internete-guven-e-devlet-kullanimini-tetikliyor\/","title":{"rendered":"\u0130nternete g\u00fcven e-Devlet kullan\u0131m\u0131n\u0131 tetikliyor"},"content":{"rendered":"<p>T\u00fcrkiye\u2019de profesyonel hizmetler alan\u0131nda 26\u2019nc\u0131 hizmet y\u0131l\u0131n\u0131 dolduran Deloitte T\u00fcrkiye, T\u00dcS\u0130AD ve TBV i\u015fbirli\u011fi ile \u2018e-Devlet\/e-Belediye Kullan\u0131c\u0131 Memnuniyet Ara\u015ft\u0131rmas\u0131-2012\u2019 raporunu yay\u0131nlad\u0131.<br \/>\ne-Devlet\/e-Belediye hizmeti uygulamalar\u0131na kar\u015f\u0131 duyulan g\u00fcven, memnuniyet, uygulamalar\u0131n kullan\u0131m\u0131n\u0131n yayg\u0131nl\u0131\u011f\u0131, kullan\u0131m e\u011filimi, kullan\u0131lmama nedenleri ve uygulamalardan alg\u0131lanan avantajlar\u0131n ortaya kondu\u011fu raporda, e-Devlet uygulamalar\u0131 \u201czaman kazanma\u201d ve \u201cmaliyet avantaj\u0131\u201d a\u00e7\u0131s\u0131ndan ba\u015far\u0131l\u0131 bulunuyor.<br \/>\nAra\u015ft\u0131rmaya kat\u0131lanlar\u0131n yar\u0131ya yak\u0131n\u0131n\u0131n (%45) hem e-Devlet hem e-Belediye uygulamalar\u0131nda internet kullan\u0131m\u0131n\u0131 g\u00fcvenli bulduklar\u0131 belirtilen raporda, bu oran\u0131n e-Devlet kullan\u0131c\u0131lar\u0131 i\u00e7in %50\u2019ye ula\u015f\u0131rken, e-Belediye\/e-Devlet hizmetlerini kullanmayanlar\u0131n internete olan g\u00fcvenlerinin %33\u2019e geriledi\u011fi dolay\u0131s\u0131yla e-Devlet kullan\u0131m\u0131n\u0131n internete duyulan g\u00fcven ile do\u011fru orant\u0131l\u0131 oldu\u011fu vurgulan\u0131yor. \u0130nternet uygulamalar\u0131na g\u00fcven a\u00e7\u0131s\u0131ndan e-Devlet hizmetlerinden hemen sonra \u201conline bankac\u0131l\u0131k i\u015flemleri&#8221;(%48) gelirken, onu \u201conline \u00fcr\u00fcn\/hizmet sat\u0131n al\u0131m\u0131 (e-Ticaret)\u201d (%40) takip ediyor.<br \/>\n<strong>e-Devlet uygulamalar\u0131n\u0131n g\u00fcven oran\u0131 y\u00fcksek<\/strong><br \/>\nRapora g\u00f6re, ara\u015ft\u0131rmaya kat\u0131lanlar\u0131n %56&#8217;s\u0131 e-Devlet uygulamalar\u0131n\u0131 g\u00fcvenli bulurken, e-Belediye uygulamalar\u0131 i\u00e7in g\u00fcven %49 oran\u0131nda ger\u00e7ekle\u015fiyor. e-Devlet kullan\u0131c\u0131lar\u0131, %61 ile en \u00e7ok SGK, %57 ile Sa\u011fl\u0131k Bakanl\u0131\u011f\u0131 ve %56 ile N\u00fcfus Vatanda\u015fl\u0131k \u0130\u015fleri\u2019nin online uygulamalar\u0131n\u0131 kullan\u0131yor. Kat\u0131l\u0131mc\u0131lar\u0131n %73\u2019\u00fc e-Devlet uygulamalar\u0131n\u0131 \u2018zaman kazanma\u2019 ve %70\u2019i de \u2018maliyet avantaj\u0131\u2019 a\u00e7\u0131s\u0131ndan ba\u015far\u0131l\u0131 buluyor. %45 ile ula\u015f\u0131m, %44 ile k\u00fclt\u00fcr &#8211; sanat ve %44 ile meslek ve beceri kazand\u0131rma ise e-Belediye kullan\u0131c\u0131lar\u0131n\u0131n en \u00e7ok kulland\u0131\u011f\u0131 \u00fc\u00e7 uygulama olarak konumlan\u0131yor.<br \/>\n<strong>Kullan\u0131m\u0131n art\u0131r\u0131lmas\u0131 gerekiyor <\/strong><br \/>\ne-Devlet hizmetleri i\u00e7in 6.92, e-Belediye hizmetleri i\u00e7in ise 5 olarak belirtilen memnuniyet d\u00fczeyinin ise Avrupa \u00fclkelerinde 7.5 olmas\u0131 nedeniyle T\u00fcrkiye\u2019nin almas\u0131 gereken bir yol oldu\u011fu vurgulan\u0131yor.<br \/>\nBu nedenle de hem e-Devlet hizmetlerinin kullan\u0131m\u0131n\u0131 hem de memnuniyet d\u00fczeyini art\u0131rmak i\u00e7in raporda;<br \/>\n\u00b7 e-Devlet\/ e-Belediye hizmetlerine duyulan g\u00fcvenin geli\u015ftirilmesi,<br \/>\n\u00b7 e-Devlet hizmetlerini kullanmayan her 4 ki\u015fiden birinin web sitelerinden ve online hizmetlerin varl\u0131\u011f\u0131ndan haberdar olmad\u0131\u011f\u0131 ve bu nedenle vatanda\u015flar\u0131n bilgilendirilmesi,<br \/>\n\u00b7 e-Devlet hizmeti kullanmayanlar\u0131n %15\u2019inin sistemi kullanman\u0131n zor oldu\u011funu belirtmesi, %10\u2019unun istedi\u011fi hizmeti bulamad\u0131\u011f\u0131n\u0131 ve kapsam\u0131n\u0131n yeterli olmad\u0131\u011f\u0131n\u0131 belirtmesi bu konuda iyile\u015ftirme yap\u0131lmas\u0131 vurgulan\u0131yor.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>T\u00fcrkiye\u2019de profesyonel hizmetler alan\u0131nda 26\u2019nc\u0131 hizmet y\u0131l\u0131n\u0131 dolduran Deloitte T\u00fcrkiye, T\u00dcS\u0130AD ve TBV i\u015fbirli\u011fi ile \u2018e-Devlet\/e-Belediye Kullan\u0131c\u0131 Memnuniyet Ara\u015ft\u0131rmas\u0131-2012\u2019 raporunu yay\u0131nlad\u0131. e-Devlet\/e-Belediye hizmeti uygulamalar\u0131na kar\u015f\u0131 duyulan g\u00fcven, memnuniyet, uygulamalar\u0131n kullan\u0131m\u0131n\u0131n yayg\u0131nl\u0131\u011f\u0131, kullan\u0131m e\u011filimi, kullan\u0131lmama nedenleri&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-7804","post","type-post","status-publish","format-standard","hentry","category-blogum"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - 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