{"id":449,"date":"2003-12-12T02:00:00","date_gmt":"2003-12-12T00:00:00","guid":{"rendered":"http:\/\/85.17.200.84\/~unaldi\/atif\/?p=449"},"modified":"2003-12-12T02:00:00","modified_gmt":"2003-12-12T00:00:00","slug":"modern-crm-teknolojileri-call-724","status":"publish","type":"post","link":"https:\/\/atif.unaldi.org\/blog\/2003\/12\/12\/modern-crm-teknolojileri-call-724\/","title":{"rendered":"Modern CRM teknolojileri Call 7\/24"},"content":{"rendered":"

Son d\u00f6nemin yeni ticari anlay\u0131\u015f\u0131nda m\u00fc\u015fterinin yads\u0131namaz \u00f6nemi var. Bu nedenle, m\u00fc\u015fteri ihtiya\u00e7 ve arzular\u0131na en k\u0131sa zamanda cevap vermek ayr\u0131ca \u00f6nemli bir hale geliyor. \u015eirketler genelde bu ihtiya\u00e7lar\u0131n\u0131, kar\u015f\u0131lamda son d\u00f6nemde a\u011f\u0131rl\u0131kl\u0131 olarak, “”outsourcing”” (d\u0131\u015f kaynakla \u00e7al\u0131\u015fmaya) \u00f6nem veriyorlar.Bu konuda T\u00fcrkiye’de hizmet veren Call 7\/24 Genel M\u00fcd\u00fcr\u00fc Sezgi T\u00fcrkay ile g\u00f6r\u00fc\u015ft\u00fcm. T\u00fcrkiye’deki call center teknolojileri ve pazar\u0131n y\u00f6n\u00fcn\u00fc \u00f6\u011frenmeye \u00e7al\u0131\u015ft\u0131m.<\/p>\n

D\u00fcnyadaki Call Center Teknolojileri hakk\u0131nda bilgi verir misiniz?<\/p>\n

Telefon, web, e-mail, fax, WAP\/GPRS\/SMS, Chat, IP kanallar\u0131 kullan\u0131larak sa\u011flanan Call Center hizmet tedari\u011finde d\u00fcnyada kullan\u0131lan teknolojiler bir\u00e7ok teknoloji var.
\nacd,cti, ivr, voip, intelligent knowledge base, web co browsing, chat ve voice recognition system\u2026
\nOutsource olarak al\u0131nan operasyonlar\u0131n m\u00fc\u015fteri ili\u015fkileri y\u00f6netim stratejilerine ba\u011fl\u0131 olarak Call 7\/24’te bu teknolojilerin bir \u00e7o\u011fu kullan\u0131lmaktad\u0131r.<\/p>\n

T\u00fcrkiye’de Call Center teknolojileri ne zaman olu\u015ftu?<\/p>\n

T\u00fcrkiye’de son 5 – 8 y\u0131ll\u0131k trende bak\u0131ld\u0131\u011f\u0131nda ilk kapsaml\u0131 ve katma de\u011ferli Call Center organizasyonlar\u0131n\u0131n genelde Bankac\u0131l\u0131k sekt\u00f6r\u00fcnde ve bu sekt\u00f6re dayal\u0131 geli\u015ftirilen ak\u0131ll\u0131 kart uygulamalar\u0131nda faaliyetlerine ba\u015flad\u0131\u011f\u0131n\u0131 g\u00f6rmekteyiz.<\/p>\n

Bu s\u00fcre\u00e7te, t\u00fcketici al\u0131\u015fkanl\u0131klar\u0131n\u0131 izlemeye y\u00f6nelik yap\u0131lan pazar ara\u015ft\u0131rma sonu\u00e7lar\u0131; \u015firketlerin m\u00fc\u015fteri ili\u015fkileri y\u00f6netimi stratejilerini Pazar ara\u015ft\u0131rmas\u0131, m\u00fc\u015fteri al\u0131\u015fkanl\u0131klar\u0131n\u0131 izleme ve \u00fcr\u00fcn tasar\u0131m\u0131 \u00fc\u00e7geninde takip etme ihtiyac\u0131n\u0131 g\u00f6sterdi. Bu ihtiyaca paralel olarak Call center uygulama teknolojileri de de\u011fi\u015fkenlik kazand\u0131 ve geli\u015fme kaydetti. Bu nedenledir ki bankac\u0131l\u0131k haricinde, ula\u015f\u0131m, sa\u011fl\u0131k, perakende ve kamu sekt\u00f6r\u00fcnde de daha pek \u00e7ok ilerlemeye \u015fahit olaca\u011f\u0131m\u0131z ka\u00e7\u0131n\u0131lmazd\u0131r.<\/p>\n

Call Center sekt\u00f6r\u00fcn\u00fcn, pazar sermayesi, b\u00fcy\u00fcme oran\u0131 y\u00f6nlerinden a\u00e7arm\u0131s\u0131n\u0131z?<\/p>\n

T\u00fcrkiye’de hizmet sekt\u00f6r\u00fc kendi i\u00e7inde pek \u00e7ok ana ba\u015fl\u0131\u011fa yay\u0131lmaktad\u0131r. D\u00fcnyada oldu\u011fu gibi T\u00fcrkiye’de de Call Center i\u015fletmecili\u011fi hen\u00fcz bir end\u00fcstri de\u011fil strateji olarak ortaya \u00e7\u0131kmaktad\u0131r. \u0130nsan g\u00fcc\u00fcne dayal\u0131 \u00fcretime dayanmas\u0131 dolay\u0131s\u0131 ile Call center sekt\u00f6r\u00fcn\u00fc hizmet sekt\u00f6r\u00fcn\u00fcn bir alt ba\u015fl\u0131\u011f\u0131 olarak incelemek m\u00fcmk\u00fcnd\u00fcr.<\/p>\n

Bu konuda yap\u0131lan herhangi bir ara\u015ft\u0131rma sonucu elimizde bulunmamakla beraber T\u00fcrkiye’de faaliyet g\u00f6steren \u00f6zel sermayeli Outsource Call Center toplam sermaye b\u00fcy\u00fckl\u00fc\u011f\u00fc 32 trilyon TL’dir.<\/p>\n

Krize ba\u011fl\u0131 olarak yat\u0131r\u0131mlar\u0131n durdurulmas\u0131ndan dolay\u0131 sekt\u00f6r\u00fcn b\u00fcy\u00fcmesi y\u0131ll\u0131k ortalama %5 oran\u0131ndad\u0131r.<\/p>\n

T\u00fcrkiye’deki ‘Call Center’ sekt\u00f6r\u00fcn\u00fcn pazar pay\u0131 nedir?<\/p>\n

Pazar pay\u0131 4 ana kriter do\u011frultusunda incelenebilmektedir.<\/p>\n

Birincisi istihdam.T\u00fcrkiye’de hizmet sekt\u00f6r\u00fcnde \u00e7al\u0131\u015fan say\u0131s\u0131 8.760.000 ki\u015fi ile toplam \u00e7al\u0131\u015fan n\u00fcfusun %40.4’\u00fcn\u00fc olu\u015fturmaktad\u0131r.<\/p>\n

\u015eirket i\u00e7inden tedarik edilen ve outsource Call Center kullan\u0131m\u0131yla sa\u011flanan \u00fcretim i\u00e7in, ortalama 5.000 ki\u015filik istihdamdan s\u00f6z etmek m\u00fcmk\u00fcnd\u00fcr.<\/p>\n

Call Center i\u015fletmecili\u011finin anavatan\u0131 olan \u0130ngiltere’de ise bu oran toplam \u00e7al\u0131\u015fan n\u00fcfusun %2.2’sine tekab\u00fcl etmektedir.. AB ortalamas\u0131nda ise \u00e7al\u0131\u015fan n\u00fcfusun %1.2’si call center sekt\u00f6r\u00fcnde istihdam edilmektedir.<\/p>\n

Bu da hen\u00fcz T\u00fcrkiye’nin bu konuda yolun ba\u015f\u0131nda ve EMEA b\u00f6lgesinde en gen\u00e7 ve en bakir Call Center pazar\u0131 oldu\u011funa i\u015faret etmektedir. Buna kar\u015f\u0131n \u0130spanya hari\u00e7 t\u00fcm geli\u015fmi\u015f Bat\u0131 Avrupa \u00fclkeleri pazarlar\u0131ndan daha h\u0131zl\u0131 bir b\u00fcy\u00fcme g\u00f6stermektedir.<\/p>\n

\u0130kincisi sermaye.Bu sekt\u00f6rde sermayeyi olu\u015fturan etkenler %50 \u00fcretim kapasitesi b\u00fcy\u00fckl\u00fc\u011f\u00fc, %50 ise teknolojiye yap\u0131lan yat\u0131r\u0131md\u0131r.<\/p>\n

Faaliyet g\u00f6steren \u015firketlerin \u00fcretim i\u00e7erikleri ve bu i\u00e7eriklere uygun tasarlanm\u0131\u015f teknoloji yat\u0131r\u0131mlar\u0131na bak\u0131ld\u0131\u011f\u0131nda daha ziyade Bankac\u0131l\u0131k – Finans ve Telekom\u00fcnikasyon alan\u0131nda faaliyetleri olan \u015firketlerin toplam sermaye yap\u0131s\u0131 i\u00e7inde daha b\u00fcy\u00fck orana sahip olduklar\u0131 s\u00f6ylenebilir.<\/p>\n

\u00dc\u00e7\u00fcnc\u00fc \u00f6nemlisi \u00fcretim ki, bu sekt\u00f6rde faaliyet g\u00f6steren, \u015firket i\u00e7inde ve outsource olarak hizmet veren, kurulu\u015flar\u0131n \u00fcretim hacmi b\u00fcy\u00fckl\u00fc\u011f\u00fc;( %98 ses \u00fcretilmesi g\u00f6z\u00f6n\u00fcnde bulundurularak ) istihdam edilen ki\u015fi ba\u015f\u0131na y\u0131lda 80.640 dakikad\u0131r.<\/p>\n

Toplam sekt\u00f6r\u00fcn \u00fcretimi ise y\u0131lda 403 milyon dakikad\u0131r. Outsource call center sekt\u00f6r\u00fcn\u00fcn \u00fcretim miktar\u0131 ise 153 milyon dakika ile %38 paya sahiptir.<\/p>\n

Sekt\u00f6re gore ortalama \u00fcretim trendlerine bak\u0131ld\u0131\u011f\u0131nda;
\nKamu\t\t 95 sn
\nFinans\t\t125 sn
\nSa\u011fl\u0131k \t\t 45 sn
\nPerakende\t100 sn.dir.<\/p>\n

Ve tabii ki ciro.Sekt\u00f6r\u00fcn geli\u015fimine ba\u011fl\u0131 olarak piyasada halen oturmaya \u00e7al\u0131\u015fan fiyat-kalite dengesine bak\u0131ld\u0131\u011f\u0131nda, yap\u0131lan i\u015fin i\u00e7eri\u011fine ba\u011fl\u0131 olmak kayd\u0131 ile ortalama dakika sat\u0131\u015f fiyat\u0131 0.20-0.24 dolar civar\u0131ndad\u0131r.
\nOutsource Call Center \u00fcretimi yapan firmalar\u0131n y\u0131ll\u0131k \u00fcretim kapasitelerine bak\u0131ld\u0131\u011f\u0131nda outsource call center sekt\u00f6r\u00fcn\u00fcn ciro b\u00fcy\u00fckl\u00fc\u011f\u00fcn\u00fcn yakla\u015f\u0131k 36.7 milyon dolar civar\u0131nda oldu\u011fu tahmin edilmektedir.<\/p>\n

Toplam ciro rakam\u0131n\u0131 olu\u015fturan \u00fcr\u00fcn geli\u015fim trendlerine bak\u0131ld\u0131\u011f\u0131nda ve Avrupa ile kar\u015f\u0131la\u015ft\u0131r\u0131ld\u0131\u011f\u0131nda ses ve e-mail ile sa\u011flanan \u00fcr\u00fcnlerin yan\u0131 s\u0131ra SMS \u00fcr\u00fcn\u00fcn\u00fcn toplam ciroya katk\u0131s\u0131n\u0131n artaca\u011f\u0131 \u00f6ng\u00f6r\u00fclebilmektedir.<\/p>\n

Hindistan’da yap\u0131lan bir ara\u015ft\u0131rmaya g\u00f6re ise 10.000 ki\u015filik Call Center istihdam\u0131ndan elde edilen gelir y\u0131lda yakla\u015f\u0131k 92 milyon dolard\u0131r.<\/p>\n

\u0130ncelenen 4 kriterden de anla\u015f\u0131laca\u011f\u0131 \u00fczere T\u00fcrkiye Call Center pazar\u0131nda hen\u00fcz oturmayan fiyat-kalite dengesi, i\u015fin i\u00e7eri\u011fine uygun yat\u0131r\u0131m-sermaye tutar\u0131n\u0131n de\u011fi\u015fken olabilmesi sebebiyle \u00fcretim ana ba\u015fl\u0131\u011f\u0131 sekt\u00f6r\u00fcn ger\u00e7ek b\u00fcy\u00fcme trendlerini vermeye daha uygundur.<\/p>\n

2001-2002 d\u00f6nemine bak\u0131ld\u0131\u011f\u0131nda outsource call center sekt\u00f6r\u00fcn\u00fcn \u00fcretim do\u011frultusunda y\u0131ll\u0131k b\u00fcy\u00fcme oran\u0131 y\u00fczde 10’dur.<\/p>\n

Call 7\/24’\u00fcn pazardaki pay\u0131 nedir?<\/p>\n

\u00dcretim hacmimize gore y\u0131ll\u0131k b\u00fcy\u00fcme oran\u0131m\u0131z 25 %, pazar pay\u0131m\u0131z 58 % dir.<\/p>\n

T\u00fcrkiyenin, sekt\u00f6rde ilk ve lider D\u0131\u015f Kaynak Call Center kurulu\u015fu olan Call 7\/24 ; 2001 sonu itibar\u0131yla % 51 lik pazar pay\u0131n\u0131 ; krize ra\u011fmen 2002 sonunda % 60 ‘a ta\u015f\u0131may\u0131 hedeflemektedir.<\/p>\n","protected":false},"excerpt":{"rendered":"

Son d\u00f6nemin yeni ticari anlay\u0131\u015f\u0131nda m\u00fc\u015fterinin yads\u0131namaz \u00f6nemi var. Bu nedenle, m\u00fc\u015fteri ihtiya\u00e7 ve arzular\u0131na en k\u0131sa zamanda cevap vermek ayr\u0131ca \u00f6nemli bir hale geliyor. \u015eirketler genelde bu ihtiya\u00e7lar\u0131n\u0131, kar\u015f\u0131lamda son d\u00f6nemde a\u011f\u0131rl\u0131kl\u0131 olarak, “”outsourcing””…<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-449","post","type-post","status-publish","format-standard","hentry","category-blogum"],"yoast_head":"\nModern CRM teknolojileri Call 7\/24 - At\u0131f \u00dcnald\u0131 | Yaz\u0131lar ve Yay\u0131n Ar\u015fivi<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/atif.unaldi.org\/blog\/2003\/12\/12\/modern-crm-teknolojileri-call-724\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Modern CRM teknolojileri Call 7\/24 - At\u0131f \u00dcnald\u0131 | Yaz\u0131lar ve Yay\u0131n Ar\u015fivi\" \/>\n<meta property=\"og:description\" content=\"Son d\u00f6nemin yeni ticari anlay\u0131\u015f\u0131nda m\u00fc\u015fterinin yads\u0131namaz \u00f6nemi var. Bu nedenle, m\u00fc\u015fteri ihtiya\u00e7 ve arzular\u0131na en k\u0131sa zamanda cevap vermek ayr\u0131ca \u00f6nemli bir hale geliyor. \u015eirketler genelde bu ihtiya\u00e7lar\u0131n\u0131, kar\u015f\u0131lamda son d\u00f6nemde a\u011f\u0131rl\u0131kl\u0131 olarak, “”outsourcing””...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/atif.unaldi.org\/blog\/2003\/12\/12\/modern-crm-teknolojileri-call-724\/\" \/>\n<meta property=\"og:site_name\" content=\"At\u0131f \u00dcnald\u0131 | Yaz\u0131lar ve Yay\u0131n Ar\u015fivi\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/atifunaldi\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/atifunaldi\" \/>\n<meta property=\"article:published_time\" content=\"2003-12-12T00:00:00+00:00\" \/>\n<meta name=\"author\" content=\"Atif Unaldi\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@https:\/\/twitter.com\/atifunaldi\" \/>\n<meta name=\"twitter:site\" content=\"@atifunaldi\" \/>\n<meta name=\"twitter:label1\" content=\"Yazan:\" \/>\n\t<meta name=\"twitter:data1\" content=\"Atif Unaldi\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tahmini okuma s\u00fcresi\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 dakika\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/atif.unaldi.org\\\/blog\\\/2003\\\/12\\\/12\\\/modern-crm-teknolojileri-call-724\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/atif.unaldi.org\\\/blog\\\/2003\\\/12\\\/12\\\/modern-crm-teknolojileri-call-724\\\/\"},\"author\":{\"name\":\"Atif Unaldi\",\"@id\":\"https:\\\/\\\/atif.unaldi.org\\\/blog\\\/#\\\/schema\\\/person\\\/608ed42ecbda2bc5cfdb767ac1db479b\"},\"headline\":\"Modern CRM teknolojileri Call 7\\\/24\",\"datePublished\":\"2003-12-12T00:00:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/atif.unaldi.org\\\/blog\\\/2003\\\/12\\\/12\\\/modern-crm-teknolojileri-call-724\\\/\"},\"wordCount\":1089,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/atif.unaldi.org\\\/blog\\\/#\\\/schema\\\/person\\\/608ed42ecbda2bc5cfdb767ac1db479b\"},\"articleSection\":[\"Blogum\"],\"inLanguage\":\"tr\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/atif.unaldi.org\\\/blog\\\/2003\\\/12\\\/12\\\/modern-crm-teknolojileri-call-724\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/atif.unaldi.org\\\/blog\\\/2003\\\/12\\\/12\\\/modern-crm-teknolojileri-call-724\\\/\",\"url\":\"https:\\\/\\\/atif.unaldi.org\\\/blog\\\/2003\\\/12\\\/12\\\/modern-crm-teknolojileri-call-724\\\/\",\"name\":\"Modern CRM teknolojileri Call 7\\\/24 - At\u0131f \u00dcnald\u0131 | Yaz\u0131lar ve Yay\u0131n Ar\u015fivi\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/atif.unaldi.org\\\/blog\\\/#website\"},\"datePublished\":\"2003-12-12T00:00:00+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/atif.unaldi.org\\\/blog\\\/2003\\\/12\\\/12\\\/modern-crm-teknolojileri-call-724\\\/#breadcrumb\"},\"inLanguage\":\"tr\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/atif.unaldi.org\\\/blog\\\/2003\\\/12\\\/12\\\/modern-crm-teknolojileri-call-724\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/atif.unaldi.org\\\/blog\\\/2003\\\/12\\\/12\\\/modern-crm-teknolojileri-call-724\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Anasayfa\",\"item\":\"https:\\\/\\\/atif.unaldi.org\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Modern CRM teknolojileri Call 7\\\/24\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/atif.unaldi.org\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/atif.unaldi.org\\\/blog\\\/\",\"name\":\"At\u0131f \u00dcnald\u0131\",\"description\":\"At\u0131f \u00dcnald\u0131\u2019n\u0131n teknoloji, yapay zek\u00e2, internet medyas\u0131 ve dijital k\u00fclt\u00fcr \u00fczerine yaz\u0131lar\u0131 ve yay\u0131n ar\u015fivi.\",\"publisher\":{\"@id\":\"https:\\\/\\\/atif.unaldi.org\\\/blog\\\/#\\\/schema\\\/person\\\/608ed42ecbda2bc5cfdb767ac1db479b\"},\"alternateName\":\"At\u0131f \u00dcnald\u0131 Blog\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/atif.unaldi.org\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"tr\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\\\/\\\/atif.unaldi.org\\\/blog\\\/#\\\/schema\\\/person\\\/608ed42ecbda2bc5cfdb767ac1db479b\",\"name\":\"Atif Unaldi\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"tr\",\"@id\":\"https:\\\/\\\/atif.unaldi.org\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/10\\\/cropped-a94e8f7a-67c4-4d65-8a5f-032ba784be53-2.jpg\",\"url\":\"https:\\\/\\\/atif.unaldi.org\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/10\\\/cropped-a94e8f7a-67c4-4d65-8a5f-032ba784be53-2.jpg\",\"contentUrl\":\"https:\\\/\\\/atif.unaldi.org\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/10\\\/cropped-a94e8f7a-67c4-4d65-8a5f-032ba784be53-2.jpg\",\"width\":512,\"height\":512,\"caption\":\"Atif Unaldi\"},\"logo\":{\"@id\":\"https:\\\/\\\/atif.unaldi.org\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/10\\\/cropped-a94e8f7a-67c4-4d65-8a5f-032ba784be53-2.jpg\"},\"description\":\"Bo\u011fazi\u00e7i \u00dcniversitesinde Fizik B\u00f6l\u00fcm\u00fc\u2019nde e\u011fitim ald\u0131\u011f\u0131 y\u0131llarda T\u00fcrkiye\u2019de ilk kez iki bilgisayar\u0131 telefon hatlar\u0131 \u00fczerinden konu\u015fturan BBS sistemini kurarak, T\u00fcrkiye\u2019deki ilk internet a\u011f\u0131n\u0131 olu\u015fturmu\u015ftur. Bir \u00e7ok radyo ve televizyonda program yap\u0131mc\u0131l\u0131\u011f\u0131 ve sunuculu\u011funu, bir \u00e7ok teknoloji dergisinde k\u00f6\u015fe yazarl\u0131\u011f\u0131, bili\u015fim edit\u00f6rl\u00fc\u011f\u00fc ve genel yay\u0131n y\u00f6netmenli\u011fi yapt\u0131. T\u00fcrkiye\u2019deki ilk internet servis sa\u011flay\u0131c\u0131s\u0131n\u0131n genel m\u00fcd\u00fcrl\u00fc\u011f\u00fcn\u00fc \u00fcstlendi. Bir \u00e7ok organizasyon ve kurulu\u015fta internet s\u00fcperviz\u00f6rl\u00fc\u011f\u00fc , webmaster\u2019l\u0131\u011f\u0131 , IT direkt\u00f6rl\u00fc\u011f\u00fc ve dijital projeler koordinat\u00f6rl\u00fc\u011f\u00fc g\u00f6revlerinde bulundu. Farkl\u0131 \u00fcniversitelerin farkl\u0131 fak\u00fcltelerinde \u00f6\u011fretim g\u00f6revlisi olarak bulunmu\u015f olan \u00dcnald\u0131; \u015fu an teknoloji ve pazarlama konular\u0131 ba\u015fta olmak \u00fczere bir\u00e7ok alanda hizmet veren Unaldi Consultancy\u2019nin kurucusudur. \\u2028Selin \u00dcnald\u0131 ile evlidir. Su ve Toprak isminde iki \u00e7ocu\u011fu vard\u0131r.\",\"sameAs\":[\"http:\\\/\\\/atif.unaldi.org\\\/blog\",\"https:\\\/\\\/www.facebook.com\\\/atifunaldi\",\"https:\\\/\\\/www.instagram.com\\\/atifunaldi\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/atifunaldi\",\"https:\\\/\\\/x.com\\\/https:\\\/\\\/twitter.com\\\/atifunaldi\",\"https:\\\/\\\/www.youtube.com\\\/c\\\/atifunaldi\",\"https:\\\/\\\/soundcloud.com\\\/atif-unaldi\",\"https:\\\/\\\/atifunaldi.tumblr.com\"],\"url\":\"https:\\\/\\\/atif.unaldi.org\\\/blog\\\/author\\\/atifunaldi\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Modern CRM teknolojileri Call 7\/24 - At\u0131f \u00dcnald\u0131 | Yaz\u0131lar ve Yay\u0131n Ar\u015fivi","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/atif.unaldi.org\/blog\/2003\/12\/12\/modern-crm-teknolojileri-call-724\/","og_locale":"tr_TR","og_type":"article","og_title":"Modern CRM teknolojileri Call 7\/24 - At\u0131f \u00dcnald\u0131 | Yaz\u0131lar ve Yay\u0131n Ar\u015fivi","og_description":"Son d\u00f6nemin yeni ticari anlay\u0131\u015f\u0131nda m\u00fc\u015fterinin yads\u0131namaz \u00f6nemi var. Bu nedenle, m\u00fc\u015fteri ihtiya\u00e7 ve arzular\u0131na en k\u0131sa zamanda cevap vermek ayr\u0131ca \u00f6nemli bir hale geliyor. \u015eirketler genelde bu ihtiya\u00e7lar\u0131n\u0131, kar\u015f\u0131lamda son d\u00f6nemde a\u011f\u0131rl\u0131kl\u0131 olarak, “”outsourcing””...","og_url":"https:\/\/atif.unaldi.org\/blog\/2003\/12\/12\/modern-crm-teknolojileri-call-724\/","og_site_name":"At\u0131f \u00dcnald\u0131 | Yaz\u0131lar ve Yay\u0131n Ar\u015fivi","article_publisher":"https:\/\/www.facebook.com\/atifunaldi","article_author":"https:\/\/www.facebook.com\/atifunaldi","article_published_time":"2003-12-12T00:00:00+00:00","author":"Atif Unaldi","twitter_card":"summary_large_image","twitter_creator":"@https:\/\/twitter.com\/atifunaldi","twitter_site":"@atifunaldi","twitter_misc":{"Yazan:":"Atif Unaldi","Tahmini okuma s\u00fcresi":"5 dakika"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/atif.unaldi.org\/blog\/2003\/12\/12\/modern-crm-teknolojileri-call-724\/#article","isPartOf":{"@id":"https:\/\/atif.unaldi.org\/blog\/2003\/12\/12\/modern-crm-teknolojileri-call-724\/"},"author":{"name":"Atif Unaldi","@id":"https:\/\/atif.unaldi.org\/blog\/#\/schema\/person\/608ed42ecbda2bc5cfdb767ac1db479b"},"headline":"Modern CRM teknolojileri Call 7\/24","datePublished":"2003-12-12T00:00:00+00:00","mainEntityOfPage":{"@id":"https:\/\/atif.unaldi.org\/blog\/2003\/12\/12\/modern-crm-teknolojileri-call-724\/"},"wordCount":1089,"commentCount":0,"publisher":{"@id":"https:\/\/atif.unaldi.org\/blog\/#\/schema\/person\/608ed42ecbda2bc5cfdb767ac1db479b"},"articleSection":["Blogum"],"inLanguage":"tr","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/atif.unaldi.org\/blog\/2003\/12\/12\/modern-crm-teknolojileri-call-724\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/atif.unaldi.org\/blog\/2003\/12\/12\/modern-crm-teknolojileri-call-724\/","url":"https:\/\/atif.unaldi.org\/blog\/2003\/12\/12\/modern-crm-teknolojileri-call-724\/","name":"Modern CRM teknolojileri Call 7\/24 - At\u0131f \u00dcnald\u0131 | Yaz\u0131lar ve Yay\u0131n Ar\u015fivi","isPartOf":{"@id":"https:\/\/atif.unaldi.org\/blog\/#website"},"datePublished":"2003-12-12T00:00:00+00:00","breadcrumb":{"@id":"https:\/\/atif.unaldi.org\/blog\/2003\/12\/12\/modern-crm-teknolojileri-call-724\/#breadcrumb"},"inLanguage":"tr","potentialAction":[{"@type":"ReadAction","target":["https:\/\/atif.unaldi.org\/blog\/2003\/12\/12\/modern-crm-teknolojileri-call-724\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/atif.unaldi.org\/blog\/2003\/12\/12\/modern-crm-teknolojileri-call-724\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Anasayfa","item":"https:\/\/atif.unaldi.org\/blog\/"},{"@type":"ListItem","position":2,"name":"Modern CRM teknolojileri Call 7\/24"}]},{"@type":"WebSite","@id":"https:\/\/atif.unaldi.org\/blog\/#website","url":"https:\/\/atif.unaldi.org\/blog\/","name":"At\u0131f \u00dcnald\u0131","description":"At\u0131f \u00dcnald\u0131\u2019n\u0131n teknoloji, yapay zek\u00e2, internet medyas\u0131 ve dijital k\u00fclt\u00fcr \u00fczerine yaz\u0131lar\u0131 ve yay\u0131n ar\u015fivi.","publisher":{"@id":"https:\/\/atif.unaldi.org\/blog\/#\/schema\/person\/608ed42ecbda2bc5cfdb767ac1db479b"},"alternateName":"At\u0131f \u00dcnald\u0131 Blog","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/atif.unaldi.org\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"tr"},{"@type":["Person","Organization"],"@id":"https:\/\/atif.unaldi.org\/blog\/#\/schema\/person\/608ed42ecbda2bc5cfdb767ac1db479b","name":"Atif Unaldi","image":{"@type":"ImageObject","inLanguage":"tr","@id":"https:\/\/atif.unaldi.org\/blog\/wp-content\/uploads\/2022\/10\/cropped-a94e8f7a-67c4-4d65-8a5f-032ba784be53-2.jpg","url":"https:\/\/atif.unaldi.org\/blog\/wp-content\/uploads\/2022\/10\/cropped-a94e8f7a-67c4-4d65-8a5f-032ba784be53-2.jpg","contentUrl":"https:\/\/atif.unaldi.org\/blog\/wp-content\/uploads\/2022\/10\/cropped-a94e8f7a-67c4-4d65-8a5f-032ba784be53-2.jpg","width":512,"height":512,"caption":"Atif Unaldi"},"logo":{"@id":"https:\/\/atif.unaldi.org\/blog\/wp-content\/uploads\/2022\/10\/cropped-a94e8f7a-67c4-4d65-8a5f-032ba784be53-2.jpg"},"description":"Bo\u011fazi\u00e7i \u00dcniversitesinde Fizik B\u00f6l\u00fcm\u00fc\u2019nde e\u011fitim ald\u0131\u011f\u0131 y\u0131llarda T\u00fcrkiye\u2019de ilk kez iki bilgisayar\u0131 telefon hatlar\u0131 \u00fczerinden konu\u015fturan BBS sistemini kurarak, T\u00fcrkiye\u2019deki ilk internet a\u011f\u0131n\u0131 olu\u015fturmu\u015ftur. Bir \u00e7ok radyo ve televizyonda program yap\u0131mc\u0131l\u0131\u011f\u0131 ve sunuculu\u011funu, bir \u00e7ok teknoloji dergisinde k\u00f6\u015fe yazarl\u0131\u011f\u0131, bili\u015fim edit\u00f6rl\u00fc\u011f\u00fc ve genel yay\u0131n y\u00f6netmenli\u011fi yapt\u0131. T\u00fcrkiye\u2019deki ilk internet servis sa\u011flay\u0131c\u0131s\u0131n\u0131n genel m\u00fcd\u00fcrl\u00fc\u011f\u00fcn\u00fc \u00fcstlendi. Bir \u00e7ok organizasyon ve kurulu\u015fta internet s\u00fcperviz\u00f6rl\u00fc\u011f\u00fc , webmaster\u2019l\u0131\u011f\u0131 , IT direkt\u00f6rl\u00fc\u011f\u00fc ve dijital projeler koordinat\u00f6rl\u00fc\u011f\u00fc g\u00f6revlerinde bulundu. Farkl\u0131 \u00fcniversitelerin farkl\u0131 fak\u00fcltelerinde \u00f6\u011fretim g\u00f6revlisi olarak bulunmu\u015f olan \u00dcnald\u0131; \u015fu an teknoloji ve pazarlama konular\u0131 ba\u015fta olmak \u00fczere bir\u00e7ok alanda hizmet veren Unaldi Consultancy\u2019nin kurucusudur. \u2028Selin \u00dcnald\u0131 ile evlidir. Su ve Toprak isminde iki \u00e7ocu\u011fu vard\u0131r.","sameAs":["http:\/\/atif.unaldi.org\/blog","https:\/\/www.facebook.com\/atifunaldi","https:\/\/www.instagram.com\/atifunaldi\/","https:\/\/www.linkedin.com\/in\/atifunaldi","https:\/\/x.com\/https:\/\/twitter.com\/atifunaldi","https:\/\/www.youtube.com\/c\/atifunaldi","https:\/\/soundcloud.com\/atif-unaldi","https:\/\/atifunaldi.tumblr.com"],"url":"https:\/\/atif.unaldi.org\/blog\/author\/atifunaldi\/"}]}},"_links":{"self":[{"href":"https:\/\/atif.unaldi.org\/blog\/wp-json\/wp\/v2\/posts\/449","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/atif.unaldi.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/atif.unaldi.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/atif.unaldi.org\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/atif.unaldi.org\/blog\/wp-json\/wp\/v2\/comments?post=449"}],"version-history":[{"count":0,"href":"https:\/\/atif.unaldi.org\/blog\/wp-json\/wp\/v2\/posts\/449\/revisions"}],"wp:attachment":[{"href":"https:\/\/atif.unaldi.org\/blog\/wp-json\/wp\/v2\/media?parent=449"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/atif.unaldi.org\/blog\/wp-json\/wp\/v2\/categories?post=449"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/atif.unaldi.org\/blog\/wp-json\/wp\/v2\/tags?post=449"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}